Cheri Clancy

Cheri Clancy MSN, MS RN, NEA-BC, CPXP is a passionate patient experience expert, author, speaker, and entrepreneur. She is the founder of Cheri Clancy & Associates, LLC, a coaching and training firm that uses hard science as a catalyst for soft skill leadership development. Cheri published her first book with Sigma Theta Tau, titled Critical Conversations in Healthcare: Scripts and Techniques for Improving Interprofessional and Patient Communications. She has received various honors and awards including the 2016 Professional Nurse Recognition Award with the Organization of Nurse Leaders, New Jersey and was featured as ‘The Leader to Watch’ with AONE.

2018 Speaker Topic and Objectives

Leveraging the Power of Emotional Intelligence & Body Language for Success


  1. Define emotional intelligence and explain why emotional intelligence is so important.
  2. Discuss tactical ways to increase emotional intelligence.
  3. Describe how our body language can improve conversations and help build resilience.

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